Alexandria, VA
Virtual
Nationwide
Posted: 22-Feb-23
Location: Remote
Type: Full Time (Remote Only)
Salary: Salary range is $50,000-$60,00
Categories:
The Member Experience Coordinator serves as AUGS’ front line customer engagement representative. Reporting directly to the Manager, Membership and Marketing, this position provides an opportunity to work with various departments within AUGS.
Why Join the AUGS Team?
AUGS promotes a positive work/life balance with flexible scheduling, 100% remote work environment, excellent benefits, and a generous PTO policy.
Key Responsibilities
Member Engagement (75%)
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- Provide front-line email and phone support to AUGS members, prospects, registrants, and other customers.
- Support the annual call for volunteers and board nominating/election process including maintenance of committee and board rosters in the membership database.
- Coordinate the Special Interest Group program, including monitoring and supporting group engagement via AUGS’ online community.
- Support AUGS team members throughout the year on call for volunteers’ activities (i.e., writing groups, call for abstract reviewers, etc.).
- Support volunteer recognition including committee service awards and certificates.
Registration (15%)
- Oversee the registration for PFD Week and support other events as needed.
- Process registrations (invoices, purchases, transfers, refunds, etc.) for various AUGS conferences and events and updating in registration database.
- Serve as main point of contact for registrant and customer questions.
- Provide weekly registration reports for AUGS meetings and events.
- Serve as front-line customer service representative at AUGS registration booth at annual meeting and other meetings as assigned.
Operations and Administrative (10%)
- Work with AUGS staff on any assigned projects and perform any other administrative duties as assigned (i.e., administering surveys, invoicing, inventory support, etc.).
- Issue invoices, receipts, and refunds as needed
Desired Skills, Education, and Experience
- Ability to roll up your sleeves, be flexible and have an upbeat and positive attitude
- Bachelor’s degree or four-years related experience
- Minimum 1-2 years association experience
- Strong written and verbal communication skills
- Comfort and experience working within membership and registration systems
- Strong background with Microsoft office tools
- Demonstrated customer service experience
- Proficient in time management and organizational skills
- Attention to detail
- Ability to work remotely
- Ability to work independently and as part of a small team
- Ability to travel 2-3 times throughout the year
Send cover letter, with salary requirements, and resume to hr@augs.org by March 24, 2023.