career center

Membership Services Coordinator Job Description

This position is responsible for supporting member relations activities at the National Association of Housing and Redevelopment Officials (NAHRO).  This position provides excellent customer service to internal and external customers in support of the member relations division. 

Key Responsibilities

Conference Support

• Responds to conference and exhibit related inquiries via phone and email; serves as primary contact for customers seeking assistance with registration issues.
• Manages registration for conference events and exhibit personnel.  Responsibilities include: - creating registrations, producing registration reports, assist with reconciling payments, generating conference confirmations and invoices as needed, and making changes to registration information, including cancellations and transfers.
• Maintains inventory of registration supplies and maintains the shared spreadsheet to facilitate adequate levels of inventory items for conferences.
• Produces attendee name badges, event tickets and registration envelopes; assists with assembly and shipping of registration packet materials.
• Prepares all materials needed for onsite conference registration; coordinates, organizes and manages all on-site conference registration duties; trains on-site staff and volunteers on the distribution of registration packages and credentials.
• Travel is required to oversee onsite conference registration and to provide overall conference support as needed.

Member Relations

• Serve as primary point of contact for prospective and current members seeking information and support from NAHRO.  This includes helping members with member website access and general membership-related inquiries.
• Maintain integrity of the NAHRO membership database; This position assumes responsibility for ensuring member data is correct and complete to facilitate effective communication with members.
• Support organizational membership activities:  assist with member recruitment, onboarding, and member retention activities. This includes processing new membership applications, welcoming new members, and providing general assistance to members as needed to help ensure member satisfaction.
• On occasion, serve as backup to the receptionist and to the customer relations specialist as needed. 
• Performs other related duties as assigned.

Experience and Attributes

Successful candidates for this position will share NAHRO’s commitment to its diverse membership and mission and will bring association management expertise and knowledge to the organization to support its growth and scale.

NAHRO seeks candidates who bring a variety of experiences and attributes including:

• Knowledge of the policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned area of responsibility in the NAHRO.
• Knowledge of the mission and activities of other NAHRO departments
• Skill in effective oral and written communication
• Excellent customer service skills; customer friendly and kind manner
• Ability to work well under pressure while meeting strict deadlines.
• Ability to work as a team member.
• Attention to detail.
• Demonstrated skill in the use of personal computers and the application of required software, i.e., proficient in Microsoft Office, and association management software.
• Ability to multi-task and work independently.
• Good analytical, financial and time management skills
• Good personal organization skills
• Data entry skills

Salary range for this position is $45,300 - $65,700. NAHRO offers a generous portfolio of benefits including medical, dental, vision, and life insurances, transportation allowances, and retirement, among others.