Title:  Vice President, Member Experience

Unit:   Member Experience

FLSA Status:  Full-time, Exempt

Location:  This position is located on-site at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

This position is the lead staff for the Member Experience unit and will also serve as a member of the APTA senior team. Provides strategy, insight, oversight, and value to organizational priorities with focus on membership recruitment and retention, marketing, conference, and member facing communications.  Serves and supports the APTA Board of Directors, appointed and member volunteer groups, key external stakeholders, and the CEO. Accountable for the Association’s adherence and compliance. Ensures risk management and best practices for the Association. Effective champion of the Association vision, mission, and brand. Demonstrated effective personal leadership, character, and dedication.

Essential Functions

• Leads membership strategy for the Association.
• Advances and accountable for meeting performance expectations and metrics for unit, respective departments, and budget activities
• Accountable for compliance as outlined below including timely submission of all required forms.
• Accountable for staff management and appraising staff performance in the unit, including directly supervising and coaching staff, recruitment and retention of team members and ensuring morale, engagement, and participation in the workplace.
• Advances operations within the unit to gain efficiencies, grow revenue, and provide stewardship of association resources.
• Advances quality assurance and continuous quality/performance improvement in unit activities, including annual assessments of respective budget activities described above.
• Advances the Senior Team in the implementation of the Association’s programs, priorities, and projects.
• Leads appointed and volunteer groups in partnership with Board chair and staff colleagues.
• Accountable to ensuring data is collected, shared and aligned with the APTA data strategy within respective budget activities.
• Provides strategic insight, counsel, data and intelligence to executive leadership and the Board of Directors on best practices related to the work of Brand and Strategy, Member Engagement, Marketing and Member, Development, Member Events, and Member Success through briefings, reports, and presentations.
• Advances and fosters external relationships with thought leaders, stakeholder organizations and entities for partnership, strategic counsel, insight and business opportunities which align with Senior Team, the APTA brand, and organizational priorities.

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures.
• Performs other duties as assigned to foster achievement of association priorities.

Qualifications

• Bachelor's degree required
• 10-15 years in association communications, marketing and member engagement with knowledge of member recruitment and retention
• Experience with planning and executing member events and conferences

• Strong people management skills – able to lead, supervise and develop staff
• Strategic thinker able to recommend and execute organizational strategies
• Ability to build, lead and develop teams
• Budget planning and implementation
• Project management skills
• CAE preferred
• Strong public speaking ability
• Excellent written communication skills

Travel Requirements

20% - local and National

How To Apply

Please send resume and cover letter, including salary requirements, when submitting your application.

Principals only; no agencies; no phone calls, please.  Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

About American Physical Therapy Association

The American Physical Therapy Association (APTA) is an individual membership professional organization representing more than 100,000 member physical therapists (PTs), physical therapist assistants (PTAs), and students of physical therapy. APTA seeks to improve the health and quality of life of individuals in society by advancing physical therapist practice, education, and research, and by increasing the awareness and understanding of physical therapy's role in the nation's health care system.APTA prohibits preferential or adverse discrimination on the basis of race, creed, color, gender, age, national or ethnic origin, sexual orientation, disability, or health status in all areas including, but not limited to, its qualifications for membership, rights of members, policies, programs, activities, and employment practices. APTA is committed to promoting cultural diversity throughout the profession.APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff commUNITY.

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