ABOUT THE ROLE Business Group on Health’s Member Experience team is hiring a manager to support the engagement and retention of our membership. This person will have experience in account management as well as using sound member service/customer account management principles. This includes, but is not limited to making phone calls to members and impactful networking at organizational events. This is an excellent opportunity for an experienced professional who is excited to apply their skills and expertise, leveraging sound business practices to successfully deliver results. This role reports to the Vice President of Member Experience. Primary Duties & Responsibilities Support and implement a comprehensive organization-wide member engagement st