Position Summary          The Manager, Membership Operations is responsible for overseeing key operational functions of the membership department. The manager serves as the association’s lead customer relations specialist; documentarian and resident expert for membership dues, policies, and procedures; subject matter expert for the association management system; brand ambassador for recruitment and retention purposes; and lead event registrar for EDUCAUSE conferences and events. The manager oversees the team that interacts with members via multiple customer-facing service channels and provides leadership for membership operations and administration. The manager is responsible for the development, execution, and continuous refinement of systems, tools, a