POSITION SUMMARY DESCRIPTION:

The Member Services Coordinator assists with AAP daily operations by coordinating member transactions, maintaining database integrity, supporting foundation activities, and providing responsive customer service. This role ensures accurate processing of dues, registrations, and group memberships while supporting reporting and operational workflows across the organization.

DUTIES & RESPONSIBILITIES:

• Process membership applications, renewals, and dues, including group and academic partner memberships.
• Answer the phone and respond using the frequently asked questions and/or forward the phone to the appropriate staff person.
• Respond to member and prospective member inquiries by phone and email, providing professional and timely customer service.
• Maintain and update the association management system (AMS) to ensure accurate member records and data integrity.
• Process event registrations and payments, trouble shoot registration problems, and support meeting-related data management.
• Support foundation operations by tracking donations, grants, and scholarship applications.
• Assist with scholarship and grant review processes and award tracking.
• Prepare donor acknowledgments and maintain foundation records and statements.
• Support integration and data coordination between membership, meetings, and education platforms.
• Track returned dues mailings and attempt to locate new addresses. Manage the lapsed member list.
• Yearly, update the program director, chair, and coordinator list serve.
• Assist the Membership Engagement Manager with the Membership Engagement Committee and the Diversity Subcommittee.
• Order and maintain office supplies and stamps.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience
• 0-3 years of experience in association operations, customer service, or administrative support
• Strong attention to detail and data management skills
• Excellent customer service and communication skills
• Ability to manage multiple tasks and deadlines
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office applications required
• Experience with databases preferred

The AAP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The AAP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.

This is not a contract.  The description and duties as they relate to this position are subject to change as reasonable business necessity dictates.  In the event of such changes, a new job description may be created.

About Association of Academic Physiatrists

The Association of Academic Physiatrists (AAP) is a professional medical society of physiatrists who are dedicated to improving patient care by advancing the field of physiatry through research, education and leadership. AAP currently serves over 3,000 members including physical medicine and rehabilitation (PM&R) department chairs, program directors, residents and fellows, researchers, medical student educators, administrative directors, program coordinators, and others involved or interested in academic physiatry. The AAP has an official journal, the American Journal of Physical Medicine & Rehabilitation, holds an Annual Meeting and various other meetings throughout the year, and leads a number of projects, programs, and activities to support and enhance academic physiatry.

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