The Director, Customer Success is responsible for building, developing, and managing WEF’s Customer Success Team. The Customer Success Team will be the primary point of contact throughout the customer lifecycle after the sale, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal. This role will directly manage WEF’s Customer Success Team, including a team of 3+ WEF employees. This individual may have oversight of vendor and contractor relationships and agreements in this role, including sponsorship vendors and contract customer service representatives. NOTE: This position is currently 80% remote work, 20% work in office as of April 2022. The level of remote work is subject to change. Princi