https://careers.gsae.org Latest GSAE Career Center Jobs Mon, 15 Jun 2026 11:08:46 Z https://careers.gsae.org/jobs/rss/22286871/member-retention-lead-fully-remote-not-for-profit-association https://careers.gsae.org/jobs/rss/22286871/member-retention-lead-fully-remote-not-for-profit-association D.C., The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle.  In this role, you will play a vital role in:  Strengthening member retention through proactive outreach, relationship management, and renewal engagement   Supporting a high-quality member experience across membership services, communications, and engagement touchpoints  Managing membership operations related to renewals, invoicing, event registration support, and member records Key Responsibilities:  Member Retention and Renewal   Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members   Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention  Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations  Member Experience and Engagement  Serve as a primary point of contact for member questions, concerns, and support needs  Monitor shared inboxes and ensure timely, clear, and helpful responses Identify gaps in member understanding or engagement and recommend improvements Support engagement initiatives including AMS Connect, Resource Library, and other member benefits Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach  Membership Operations Support  Process membership applications, renewals, and account updates with accuracy and timeliness  Manage invoicing, payments, and follow-up on outstanding balances i Maintain accurate member records and documentation within the database Assist with data tracking and reporting related to retention and engagement Support continuous improvement of workflows by identifying inefficiencies  Events and Cross-Functional Support  Support membership-related aspects of event registration, including member inquiries, registration support, and reporting  Collaborate with Events and Marketing teams to ensure alignment in member communications and experience Participate in the execution of the Annual Conference and other events with a focus on member experience  Other Responsibilities  Support special projects as assigned  Contribute to a collaborative, responsive, and member-focused team environment  WHEN APPLYING, PLEASE INCLUDE COVER LETTER. While AI tools may be used for proofreading or editing, we are most interested in hearing your authentic voice to understand why this position is a strong fit for you. Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role   Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment  Strong written, verbal, and interpersonal communication skills Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through  Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement  Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting  Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems  Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention  Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred  Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. Sun, 24 May 2026 12:31:06 -0400