https://careers.gsae.org Latest GSAE Career Center Jobs Wed, 13 May 2026 06:55:37 Z https://careers.gsae.org/jobs/rss/22262146/membership-and-education-coordinator https://careers.gsae.org/jobs/rss/22262146/membership-and-education-coordinator Alexandria, Virginia, Membership and Education Coordinator (Full-Time) Alexandria, VA (Hybrid Work Environment) The Independent Lubricant Manufacturers Association (ILMA), a trade association based in Alexandria, VA, is seeking a proactive and tech-savvy Membership and Education Coordinator to join our team full-time. This is an excellent opportunity to play a vital support role in a dynamic, member-focused organization.  ILMA has a hybrid work environment, with staff required to report to the office a minimum of 3 days per week.  Key Responsibilities: Manage the annual membership renewal process and maintain member records using our association database (iMIS). Coordinate meeting registration for all ILMA events—both online and on-site at conferences. Administer ILMA’s online learning management system (Teachable), including assisting members with class navigation and updating course content. Support the planning and execution of ILMA conferences and events. Provide general administrative support to the ILMA team as needed. What We’re Looking For: A quick learner who is comfortable with technology and can work independently. Strong organizational skills with keen attention to detail. Proficiency or experience with database systems (iMIS experience a plus). Ability to work collaboratively in a small-team environment. Excellent communication and customer service skills. Ability to travel to assist with onsite conference support—usually in warm, sunny resort locations. Ideal for recent or soon-to-be college graduates, those exploring a new career direction, or individuals reentering the workforce. What We Offer: A supportive and collegial workplace with flexibility, including two remote workdays per week. Competitive salary. Comprehensive benefits package including health insurance, dental coverage, and 401(k) plan. To Apply: Please submit your resume , cover letter , and two references by May 30, 2026 to: jobs@ilma.org. PLEASE NOTE: All candidates must reside near the Washington, DC metro area and be able to report to the office a minimum of 3 days/week.    Tue, 12 May 2026 11:01:56 -0400 https://careers.gsae.org/jobs/rss/22259559/member-services-associate https://careers.gsae.org/jobs/rss/22259559/member-services-associate Alexandria, VA, The Member Services Associate supports TESOL’s member experience by serving as a primary point of contact for members, affiliates, volunteers, and the public. This role helps ensure timely, professional, and culturally responsive communication while supporting membership operations, volunteer coordination, affiliate engagement, and event support. The ideal candidate is highly organized, detail-oriented, and committed to creating a welcoming and positive experience for a diverse global community. This position plays an important operational role in helping TESOL deliver responsive member support and maintain strong community connections across programs and events, including the TESOL Annual Convention. Key Responsibilities Member Services & Engagement Respond to member, affiliate, volunteer, and public inquiries across email, phone, and web channels with professionalism and responsiveness. Provide accurate information regarding membership, programs, events, and services. Support membership onboarding and renewal processes and assist with resolving member issues. Escalate complex or sensitive inquiries as appropriate. Track recurring questions and feedback to support continuous improvement of member services. Membership Data, Systems & Communications Maintain accurate member records within TESOL’s association management system. Perform routine data quality checks and assist with basic reporting activities. Support updates to membership-related web content and communications. Assist with membership announcements and outreach in coordination with the Communications and Marketing team. Affiliate, Volunteer & Community Support Provide administrative and coordination support for TESOL affiliates and interest sections. Coordinate affiliate speaker requests and related communications. Support volunteer recruitment, onboarding, participation tracking, and record maintenance. Maintain organized documentation and communication systems for communities and volunteer groups. Events & Operational Support Work closely with onsite lead for registration and badge pickup at the TESOL Annual Convention. Provide frontline attendee support during events and assist in resolving participant issues. Support event-related administrative and operational tasks as needed. Qualifications TESOL recognizes that strong candidates may bring a variety of experiences. The qualifications below are preferred but not required. Education & Experience Bachelor’s degree or equivalent combination of education and experience. 1–3 years of experience in customer service, nonprofit organizations, associations, membership organizations, or related environments. Experience supporting members, volunteers, or community-based programs preferred. Skills & Knowledge Strong customer service orientation and commitment to responsiveness and professionalism. Excellent written and verbal communication skills. Ability to communicate effectively across diverse cultural, linguistic, and global contexts. Strong organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Comfort learning and using database systems and digital tools. Proficiency with Microsoft Office; experience with AMS or CRM platforms preferred.  Commitment to equity, inclusion, and creating a welcoming member experience. Working Environment & Requirements TESOL operates in a primarily remote environment with an office in Alexandria, Virginia, available for employee use as needed. This role requires: Occasional travel, including attendance at the TESOL Annual Convention and select meetings or events Ability to lift materials up to 25 pounds Compensation & Benefits TESOL offers a competitive salary and benefits package, including health coverage, retirement contributions, paid time off, and professional development support. How to Apply Please submit your resume and a cover letter to ed@tesol.org. In your cover letter, please respond to one of the following questions: Describe a time you turned a difficult interaction into a positive experience for a customer, member, volunteer, or colleague. Describe a process or system you improved to help work run more smoothly or efficiently. Describe a situation where attention to detail was especially important. What was the outcome? Please include a specific example and a brief reflection on what you learned from the experience. Use of AI Tools TESOL recognizes that AI tools can be helpful in drafting application materials. Candidates may use these tools as part of their process. However, submitted materials should clearly reflect your own experience, judgment, and voice. We are particularly interested in candidates whose application materials demonstrate professionalism, responsiveness, attention to detail, and an interest in supporting TESOL’s global member community. Applications that are overly generic or not clearly tailored to this role may not be considered. Thu, 07 May 2026 15:00:07 -0400 https://careers.gsae.org/jobs/rss/22224269/director-of-membership-community-and-events https://careers.gsae.org/jobs/rss/22224269/director-of-membership-community-and-events Remote; quick access to DC metro area is a plus, The Director of Membership, Community, and Events is a senior leadership role responsible for driving global membership growth and engagement as well as shaping the strategy for TESOL’s events portfolio. This position plays a central role in how TESOL engages its global community and generates value for members. This role is ideal for a leader who has successfully grown international membership and understands how events, especially large-scale conferences and conventions, serve as a significant driver of engagement, value, and revenue. The director leads a team of three: Membership & Engagement Associate, Events Associate, and the Member Services Associate. As a member of the Senior Leadership Team, the Director leads an integrated portfolio spanning membership, community, and events, ensuring these areas work together to deliver a cohesive and compelling member experience aligned with TESOL’s mission and long-term sustainability.  Key Responsibilities Membership Growth and Strategy Lead and execute a comprehensive global membership strategy, including recruitment, retention, engagement, and value proposition Define and implement segmentation strategies tailored to diverse international audiences Use data and performance insights to guide strategy, identify growth opportunities, and drive measurable outcomes Partner with marketing and operations to ensure alignment between strategy, systems, and execution Provide regular reporting and analysis of membership performance Event Strategy and Portfolio Leadership Provide strategic leadership for TESOL’s events portfolio, including the annual convention and other in-person, hybrid, and virtual events Develop and implement strategies to increase attendance, engagement, and revenue Align event strategy with membership, professional learning, and organizational goals Oversee financial performance, including budgeting, forecasting, and post-event analysis Manage external vendor relationships and ensure operational excellence Community Engagement Lead a cohesive community engagement strategy that supports member connection and retention Oversee volunteer engagement, affiliate relationships, and recognition programs Ensure community initiatives reflect TESOL’s global reach and commitment to equity and inclusion Use engagement data and insights to inform broader membership strategy Leadership and Collaboration Lead and develop a collaborative, high-performing team Foster cross-functional alignment and shared ownership across departments Contribute to organizational strategy and decision-making as a member of the senior leadership team Manage departmental budget and ensure financial accountability The qualifications listed below are preferred but not required.  We recognize that candidates may bring other experiences that are well-aligned with this role and encourage those with relevant, transferable skills to apply. Qualifications & Experience 8–10+ years of progressive leadership experience in associations, nonprofits, or membership-based organizations Demonstrated success in growing international membership, including specific examples of expansion, retention, or engagement across global markets Proven experience leading event strategy and execution, particularly for large-scale conferences or conventions, with responsibility for attendance and financial performance Experience aligning membership and event strategies to drive engagement and revenue Demonstrated ability to work across teams to align strategy, marketing, programs, and operations Leadership Approach Collaborative and partnership-oriented leadership style Strategic thinker with the ability to execute and deliver results Strong analytical and decision-making skills Ability to engage effectively with diverse, global stakeholders Additional Strengths Experience building and sustaining professional communities or member networks Experience working in global or culturally diverse environments Familiarity with CRM, AMS, and community platforms Working Environment TESOL operates in a primarily remote environment, with an office in Alexandria, VA available for use as needed. Travel is required for the annual convention and occasional meetings. How to Apply Please submit your resume and a cover letter to ed@tesol.org . In your cover letter, please respond to one of the following questions. Include a specific example and a brief reflection or lesson learned from the experience. Describe how you aligned a membership growth strategy with an engagement activity (event, community platform, or other activity) to drive both engagement and revenue. Describe how you adapted a membership value proposition for a specific international market. Describe how you evolved the strategy for a recurring event or conference to improve performance over time. Use of AI Tools TESOL recognizes that AI tools can be helpful in drafting application materials.  Candidates may use these tools as part of their process.  However, submitted materials should clearly reflect your own experience, judgment, and voice. We are particularly interested in how your background and approach align with TESOL’s mission, global membership, events portfolio, and engagement activities.  Applications that are overly generic or not clearly tailored to this role may not be considered. Thu, 23 Apr 2026 14:55:13 -0400 https://careers.gsae.org/jobs/rss/22227767/membership-manager https://careers.gsae.org/jobs/rss/22227767/membership-manager Alexandria, Virginia, Vertical Aviation International (VAI) is seeking a Membership Manager to lead membership growth, retention, and engagement while ensuring an outstanding member experience. This role oversees membership operations, drives process improvements, and is accountable for achieving membership and revenue goals. The Manager will be a key partner in advancing VAI’s membership strategy and optimizing the member lifecycle. Key Responsibilities Membership Operations & Strategy Execute membership strategies and recommend continuous improvements. Lead processes for acquisition, onboarding, renewal, reinstatement, and retention. Identify and convert new member opportunities aligned with growth goals. Oversee day-to-day membership operations for accuracy and efficiency. Member Experience & Service Ensure high-quality, timely support for current and prospective members across channels. Establish and maintain service standards that drive responsiveness and satisfaction. Address escalated member issues and ensure effective resolution and follow-up. Support member-facing activities tied to key initiatives, including the annual conference. Data & Systems Management Serve as the lead resource for membership data and AMS-related processes (Nimble preferred). Oversee data integrity efforts, including audits, data governance, and quality control. Identify and implement automation and efficiency improvements. Ensure the member portal delivers a seamless, effective user experience. Communications & Engagement Partner on member communication strategies that support engagement, retention, and value realization. Ensure accuracy and effectiveness of membership-related content across platforms. Drive participation in programs, events, and member benefits. Other Perform other related duties and special projects as assigned. Qualifications Bachelor’s degree or equivalent experience. 5+ years in membership, associations, or customer-focused roles. Proven experience with membership growth, retention, and engagement strategies. Proficiency with an AMS (Nimble preferred) and data/reporting. Strong analytical, organizational, and project management skills. Excellent communication and member service skills Demonstrated ability to improve processes and manage multiple priorities. Ability to work cross-functionally and support events. Work Environment and Travel Hybrid work environment; in-office once per week or as needed based. Ability to travel to trade shows. Why Join VAI: Impact:  Contribute to a member-centered organization serving the aviation community. Strategic ownership:  Lead critical membership operations and lifecycle initiatives with measurable outcomes. Cross-functional collaboration:  Partner closely with teams across the organization and support high-visibility initiatives like the annual conference. Compensation & Benefits Competitive salary and comprehensive benefits package which includes medical, dental, and vision plans where we pay 100% of the employee premiums. A retirement plan with a generous match, tuition reimbursement, and the ability to work remotely. Vertical Aviation International is an Equal Employment Opportunity Employer. Fri, 24 Apr 2026 16:37:54 -0400