Ready to drive the member experience, strengthen operations, and make an impact?
Play a key role in supporting a leading professional community by delivering an exceptional membership experience. 

The Membership Operations Manager plays a key role in supporting the American Academy of Periodontology’s mission by delivering a high-quality, responsive member experience. This role leads daily membership operations, overseeing the full member lifecycle—from on-boarding through renewal and retention—while guiding the member services team and ensuring timely, accurate support.  Working closely with Marketing, IT, and Finance, this position drives the annual dues renewal process, supports recruitment and engagement efforts, and leverages data to strengthen retention and operational efficiency.

Why Join the American Academy of Periodontology?

The American Academy of Periodontology is a leading professional association in downtown Chicago dedicated to advancing periodontal health and supporting a respected community of dental specialists. You will join a collaborative, team-oriented environment where you can make a direct impact on the member experience while contributing to meaningful work in education, research, and professional development. We support our team through a comprehensive benefits package including:

Benefits and Perks:

• BCBS Medical, Dental, Vision, FSA/HSA, Life Insurance & AD&D, STD, LTD, Long-Term Care and EAP
• PTO, Paid Sick, Paid Leave, Holidays and Paid Winter Break
• Eligibility to participate 401(k) plan with employer match
• Professional Development and Training
• Flexible Hybrid Environment – Regular in-office collaboration days required in downtown Chicago
• Salary Range: 82k-90k based on skills and experience

What You Will Do:        

In this role, you will lead and support the following key functions:

Member Services & Team Leadership

• Lead day-to-day member services, ensuring timely, professional, and accurate responses to inquiries
• Supervise and develop member services staff, providing training, guidance, and support
• Maintain high service standards and resolve complex member issues as needed
• Manage the Member Resource Center at the Annual Meeting and support membership promotion at events
• Monitor member feedback and implement improvements to enhance the overall experience

Membership Operations

• Oversee the full membership lifecycle, including applications, on-boarding, renewals, and record maintenance
• Lead the annual dues renewal process, including planning, execution, and performance tracking
• Partner with Marketing on recruitment, renewal, and engagement campaigns
• Maintain membership policies, procedures, and documentation, identifying opportunities for improvement
• Collaborate with Finance on dues processing and revenue reconciliation
• Participate in cross-functional projects and support department budgeting

Data, Reporting & Systems

• Analyze membership data to identify trends and opportunities related to growth, retention, and engagement
• Develop and maintain reports, dashboards, and key performance metrics
• Ensure data accuracy within the association management system (AMS) and support member transactions
• Serve as a backup system administrator, assisting with user support, reporting, and troubleshooting

Talents and Credentials:

• 5+ years of experience in membership operations, association management, or a related field; nonprofit or membership-based organization experience preferred
• Bachelor’s degree preferred (or equivalent combination of education and experience)
• Strong communication, interpersonal, and customer service skills with the ability to engage effectively at all levels
• Strategic, data-driven mindset with the ability to translate insights into actionable recommendations
• Highly organized with strong decision-making skills and the ability to manage multiple priorities and deadlines
• Experience with association management systems (Personify preferred) and data/reporting tools
• Advanced proficiency in Microsoft Office, particularly Excel for reporting and data analysis
• Experience improving processes, systems, or operational workflows is a plus
• Demonstrated ability to collaborate cross-functionally and contribute as part of a team
• Ability to travel for the Annual Meeting or other events as needed 

For consideration:  

If you want to be a part of this dynamic organization, please email a cover letter, resume and salary expectations to humanresources@perio.org.

American Academy of Periodontology is an Equal Opportunity Employer

About American Academy of Periodontology

The American Academy of Periodontology (AAP) member periodontists are specialists in periodontal disease treatment, cosmetic periodontal procedures, and dental implant placement. The American Academy of Periodontology (AAP) is a 7,500-member professional organization for periodontists – specialists in the prevention, diagnosis, and treatment of diseases affecting the gums and supporting structures of the teeth, and in the placement of dental implants. Periodontists are also dentistry’s experts in the treatment of oral inflammation and receive three additional years of specialized training following dental school. Periodontics is one of the 12 dental specialties recognized by the American Dental Association. The Academy’s purpose is to advance the periodontal and general health of the public and promote excellence in the practice of periodontics.

Connections working at American Academy of Periodontology